Refund policy

Returns and Refund policy

Thank you for your purchase and for supporting our business. Please note that we do not offer refunds or exchanges on items once they have been purchased, and all sales are considered final. However, if you experience any issues with your order due to an error on our end, please contact us within 5 days of receiving your item at Help@RadianceNailProducts.com.

To contact us with any questions or concerns about your order, please email us at Help@RadianceNailProducts.com and include a note with the following information:

Full name
Order number
A brief explanation of your concerns

Shipping Policy

To ensure smooth processing, please allow 3–5 business days for your order to be prepared and shipped.

Before completing your purchase, we kindly ask that you carefully review all information provided, including your shipping address, payment details, phone number, and name, to ensure accuracy. Orders flagged as potentially fraudulent will be automatically canceled and refunded.

Please note that Radiance Nail Products is not responsible for lost, stolen, or damaged packages once they have been shipped. After your order leaves our facility, it is in the care of the shipping carrier and no longer under our control.

If you experience any issues with your order due to an error on our end, please contact us within 5 days of receiving your package at Help@RadianceNailProducts.com. Our customer service team is here to support you and will work with you to find the best possible resolution.